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 Shipping & Returns


If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail sales within 24 hours of receipt of the item. We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible to save the damaged items either until someone comes to pickup or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items (this will be the actual shipping cost, not the 15% fixed rate shipping) plus any cancellation fees as applicable under section titled 'cancellations'.

 Sales Tax

California residents must add 7.50% sales tax to their orders.

 Shipping Cost

Shipping cost shown at checkout is for US 48 contiguous States only. Please contact us for Alaska, Hawaii, Canada, Guam, and Puerto Rico Shipments.

 Credit Card Processing

All credit card payments are processed by SpaTeak.com. and will be displayed on your credit card statement as such. In the event a credit card does not process for any reason, we will, at our discretion, either void the order and notify the customer or process the order at a later date or process the payment in multiple smaller amounts until the item is paid in full. Items cannot be shipped until payment in full has been collected.

 14 Day Full Refund / Return Policy

Any single item purchased from us (excluding clearance specials) can be returned for a refund when received in our warehouse within 14 days from the day you receive the item, no questions asked. The refund amount will be the full purchase price of the item less 20% for restocking fee and all shipping fees based on either the actual shipping fees or fixed shipping fees, which ever is higher. The item must be in its original condition and packaging material must be in resalable condition and prior authorization (RMA#) must be arranged by e-mail. However this does not apply to any or all of the Sunbrella cushions and Sunbrella Umbrella sold as they are made to order and we do not take the cushions and Umbrella back at any cost.

 1 Year Warranty:

1 Year Warranty: We warranty everything we sell to be free of manufacturers defects for a period of 1 full year from the date of purchase. In most cases, we will simply ship you a new part, however we may either repair or replace the defective parts at our discretion. We do not cover the shipping costs during the warranty period for replacement or replacement parts sent to you.

 Packaging the product for returns

To receive full credit product should be returned in its original packaging with all provided materials, and hardware. Product should be packaged carefully to avoid any further damage during shipment. Products that are not returned in their original packaging will be subject to a 15% restocking fee. We strongly recommend using UPS or Fedex for returning products.

 Refund Processing Time

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).